Buyer and seller protection

The governing Buyer Protection policy is Buyer Protection. Returns are in Returns. This page is a short guide to those documents.

Seller payout stays on hold while the order is unshipped, during the protection timing after shipment or delivery confirmation, and while a dispute is open. Stripe Connect pays the seller after the order is eligible. Standard sellers pay a 4% Diecast Markets platform fee. Stripe payment processing is separate from the Diecast Markets platform fee. This marketplace does not state a Stripe processing percentage.

Returning from Stripe does not by itself mark an order paid. A payout status is not a completed bank transfer until Stripe Connect sends it.